Returns & Refund Policy
1. Introduction and Our Commitment
1.1 Our Promise
At SwiftDose, we believe that access to quality health and wellness products is a right, not a privilege. Our commitment to your satisfaction extends beyond delivery — it encompasses every interaction with our brand. This Returns and Refund Policy reflects our promise of quality, transparency, and care, ensuring that every customer can purchase with complete confidence.
1.2 Policy Purpose
This policy outlines the terms and conditions under which products purchased on the SwiftDose platform may be returned or refunded. By placing an order, customers agree to the conditions set forth herein. We encourage all customers to read this policy carefully and contact our customer care team with any questions.
1.3 Scope
This policy applies to all products purchased directly from SwiftDose through:
- The SwiftDose website (www.swift-dose.com)
- Social media orders
- Agent-assisted purchases
2. 100% Satisfaction Guarantee
2.2 What This Means for You
Try our products with confidence, knowing your satisfaction is guaranteed.
We will work with you to find the best resolution for your situation.
Our guarantee is straightforward and transparent.
2.3 Covered Situations
The 100% Satisfaction Guarantee applies to the following situations:
- Wrong item delivered
- Damaged upon delivery
- Defective product
- Incomplete order
- Product does not meet quality expectations
- Change of mind (subject to eligibility conditions)
3. Return Eligibility
3.1 Standard Return Window
3.2 Condition Requirements
To be eligible for a return, products must meet the following conditions:
| Condition | Requirement |
|---|---|
| Unopened | Product seal must be intact |
| Unused | Product must not have been consumed or applied |
| Original Packaging | Packaging must be undamaged and complete |
| Same Condition | Product must be in the condition received |
4. Non-Returnable Items
4.1 Hygiene and Safety Restrictions
For hygiene, safety, and regulatory reasons, the following items cannot be returned:
| Category | Description | Rationale |
|---|---|---|
| Opened Products | Any product where the seal has been broken or the item has been used | Health and hygiene protection for all customers |
| Telehealth Products | Any health products from our Telehealth network | Regulatory compliance and safety |
| Tampered Products | Items altered, damaged, or interfered with after delivery | Quality assurance |
| Non-Original Packaging | Products not in their original, undamaged packaging | Authentication verification |
4.2 Quality Concern Exception
5. Return Request Process
5.1 How to Initiate a Return
To initiate a return, customers must contact SwiftDose within the applicable time window:
| Contact Method | Details | Best For |
|---|---|---|
| +263 78 947 4888 | Fastest response; includes media sharing | |
| admin@swift-dose.com | Detailed explanations; attachment of documents | |
| Phone | +263 78 947 4888 | Urgent matters |
5.2 Required Information
Customers must provide the following information with their return request:
- Order Number
- Full Name
- Delivery Date
- Issue Description
- Photographic Evidence
6. Return Approval and Review
6.1 Review Process
Upon receipt of a return request, SwiftDose will take the following steps within 24 hours:
- Acknowledge receipt
- Verify order details
- Assess issue against policy
- Request additional info if needed
- Communicate approval or alternative
6.2 Approval Notification
If approved, customers will receive:
- Confirmation of approval
- Return instructions
- Return shipping label (if applicable)
- Estimated refund timeline
6.3 Declined Returns
If a return cannot be approved, SwiftDose will provide a specific reason for decline with reference to the applicable policy section.
7. Refund Policy
7.1 Refund Eligibility
| Circumstance | Eligibility |
|---|---|
| Returned item meets all eligibility criteria | Yes |
| Return approved and processed successfully | Yes |
| Change of mind with unopened product | Yes |
7.2 Refund by Reason
| Return Reason | Product Cost | Shipping Cost | Total Refund |
|---|---|---|---|
| Wrong item delivered | Full | Full | Full |
| Damaged upon delivery | Full | Full | Full |
| Defective product | Full | Full | Full |
| Incomplete order | Prorated | N/A | Prorated |
| Change of mind | Full | Not refunded | Product cost only |
| Product not as expected | Full | Not refunded | Product cost only |
| Quality concern (verified) | Full | Full | Full |
7.3 Refund Processing Timeline
7.4 Alternative Resolution Options
At SwiftDose's discretion, the following alternatives may be offered:
| Option | Description |
|---|---|
| Store Credit | Immediate credit for future purchase |
| Product Exchange | Replacement with identical item |
| Alternative Product | Different product with price adjustment |
| Expedited Replacement | Replacement with priority shipping |
8. Policy Misuse
SwiftDose reserves the right to refuse returns or restrict account privileges in cases of misuse.
9. Policy Updates
9.1 Right to Modify
SwiftDose reserves the right to update or modify this Returns and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to the SwiftDose website.
9.2 Applicable Version
The version of this policy in effect at the time of order placement governs all returns and refunds for that order. Customers may request the policy version applicable to their order by contacting customer service.
10. Contact Information
For all return and refund-related queries, please contact:
Need Help?
By placing an order with SwiftDose, customers acknowledge and agree to the terms outlined in this Returns and Refund Policy. This Returns and Refund Policy is effective 01 March 2026. SwiftDose reserves all rights not expressly granted herein.
